We normally have only less than 3% chance of death during shipping. All claims/death on arrival or return requests are to be reported on phone immediately and email or Whatsapp the photos within 3 hours of receipt of the shipment. Report immediately through call and raise the ticket with the below details. Products damages can either Refunded or Replace in next order.
- Order No:
- No of fish/item – Died/Defective
- Photo of dead fish/ Defective item on top of the invoice which we send
- Short explanation
Defective product will be resend in the next order (except the products which are limited in some states).No claim request will be entertained after 3 hours of receipt of item. Customer have to pay the shipping cost for the product which we resend. The images will be checked for authenticity and validity against our return policy for the claim. WE MAY NOT BE ABLE TO REFUND IF UNEXPECTED LOCK DOWN or IF THE PARCEL IS DELAYED DUE TO NATURAL CALAMITIES LIKE FLOOD, HEAVY RAINS HAPPENS. We at Neet Farm will take complete responsibility to replace the fish/product in the next order. If the damage is caused after adding the fish in your tank, then we will not be granted a refund/replace. (Please check your water parameters before adding the fish in your tank. Check our blog for the steps to be followed for adding a new fish to you tank). All our deliveries are on mondays and tuesdays upto saturdays order. After shipment we will send the tracking details via email and also update in the order page. If nobody receives the parcel at the customer end we won’t be able to refund the amount. All our deliveries are home deliveries. Cancellation request for the dispatched orders will not be entertained, if the order consists of plants and fishes. After the cancellation of order by the customer it takes 3 working days to refund the amount to customers bank account.
If under flood any other natural calamities occured in your place after you order you have to pre inform us before the product shipment otherwise we won’t be able to refund the amount.